Refund & Returns Policy
Last Updated: May 2026
Our Commitment to Customer Satisfaction
At Miliverse Advertising, we are committed to providing high-quality digital marketing resources, templates, systems, and training designed to help our customers launch and scale better Meta advertising campaigns.
We stand behind the value of our products and want you to feel confident in your purchase of the “Meta Ads Growth System.”
However, because our products are digital and instantly accessible after purchase, we have established the following fair and transparent refund policy.
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on eligible purchases.
If you are not satisfied with your purchase, you may request a refund within 14 days from the date of purchase.
2. Refund Eligibility
To qualify for a refund, customers must:
- Have genuinely attempted to use the product resources, templates, or systems.
- Contact our support team describing the issue or challenge experienced.
- Provide reasonable constructive feedback explaining why the product did not meet expectations.
We strongly encourage customers to reach out to our support team first, as many issues can often be resolved quickly with proper guidance or setup assistance.
3. Non-Eligible Refund Situations
Refunds may not be granted in cases including but not limited to:
- Requesting a refund without attempting to use the product
- Downloading/accessing substantial portions of the product and then requesting a refund without valid reason
- Change of mind after purchase
- Purchasing by mistake without reviewing product details
- Expecting guaranteed business, advertising, or financial results
- Violating our Terms of Service
- Sharing, reselling, or distributing product materials
- Fraudulent or abusive refund behavior
Because this is a digital product with instant access, we reserve the right to protect our intellectual property and prevent misuse of the refund policy.
4. Support Before Refund
Customer success is important to us.
Before approving a refund request, our support team may:
- Provide guidance on product usage
- Recommend implementation strategies
- Help resolve technical or access-related issues
- Offer clarification on how to use specific resources
Many customer concerns can be resolved quickly with the right support.
5. How to Request a Refund
To request a refund, please contact our support team within 14 days of purchase.
Please include:
- Your purchase email address
- Order details
- The reason for your refund request
- Any issues you experienced while using the product
Refund requests should be submitted to:
Support Email: support@yourdomain.com
6. Refund Review Process
Once your request is received, our team will review the information provided.
We may contact you for additional details or troubleshooting assistance before making a final decision.
Approved refunds will be processed back to the original payment method used during purchase.
Please allow several business days for the refund to appear in your account depending on your payment provider or bank.
7. Digital Product Access
Upon refund approval:
- Product access may be removed
- Membership/dashboard access may be revoked
- Download permissions may be disabled
Continued use, sharing, or distribution of refunded products is strictly prohibited.
8. No Guaranteed Results
Miliverse Advertising does not guarantee:
- Specific ROAS
- Ad performance
- Revenue growth
- Business success
- Conversion increases
Results vary depending on:
- Experience
- Budget
- Offer quality
- Market conditions
- Implementation
Our products provide tools, templates, frameworks, and educational resources designed to help improve marketing execution, but outcomes depend on individual application.
9. Policy Integrity
To maintain fairness for all customers and protect our digital products from misuse:
Refund requests submitted immediately after purchase without attempting implementation or contacting support may not qualify for approval.
We reserve the right to deny refunds in cases of:
- Product abuse
- Excessive refund behavior
- Unauthorized sharing or redistribution
- Fraudulent activity
10. Contact Us
If you have any questions regarding this Refund Policy or need assistance, please contact us:
Miliverse Advertising
Support Email: support@miliverseadvertising.com
Your satisfaction is important to us, and we are committed to providing the best possible customer experience.